Pulli

Voice intelligence

Analyse conversations handled by people or AI agents. Turn calls into transcripts, compliance flags, summaries and follow-up actions.

Conversation processing

Transcribe calls, extract the customer’s intent and sentiment, and record the issue, resolution status and next step.

Flag sensitive information exposure, missing disclosures, potential mis-selling and other rules defined for the contact centre.

Review customer objections and compare successful and unsuccessful sales calls. Analyse how human and AI agents handle the conversation.

Send structured outputs through APIs to CRM systems and reporting dashboards.